HPE Foundation Care Services
Infrastructure Support When You Need It
You may be managing virtualized, mobile, and cloud technologies that increase complexity and make 24x7 support a necessity. Your IT staff must become specialists in too many areas, taking their focus away from strategic initiatives. HPE Foundation Care Services can help you minimize the time needed to troubleshoot, monitor, and remediate issues, while innovating for the future.
Simplify your support experience
Stay up and running with HPE Foundation Care — one place to resolve problems for hardware, firmware, and software; get replacement parts and materials; access updates; and take advantage of collaborative support for independent software vendors.
Reduce complexity
Simplify your infrastructure support with 24x7 system monitoring, fast diagnostics, automatic case creation, and parts dispatch1.
Address issues quickly
Choose the highest-level call-to-repair commitment — restoring hardware operation within six hours.
Boost control and management
Leverage online visibility into your assets and support status with the HPE Support Center website.
Prepare for growth
Make full use of IT resources, budgets, and talent to advance your business toward high-value growth.
Foundation Care Services
Choose the infrastructure support that’s right for you. Pick the level of IT infrastructure support coverage that meets your service-level agreement and budgetary requirements. HPE Foundation Care offers five levels of proactive support services designed to meet every need.
Foundation Care call-to-repair service
Call 24 hours a day, seven days a week, including HPE holidays. Our commitment is to have your hardware operational within six hours after we receive your call.
Key Benefits
Make one call to access global support specialists.
Resolve issues quickly with alerts and access to actionable information.2
Rely on our unique combination of automated support and HPE expertise.
Foundation Care 24x7 service
Call 24 hours a day, seven days a week, including HPE holidays, with a four-hour onsite response time for hardware and a two-hour response time for software.
Key Benefits
Make one call to access global support specialists.
Resolve issues quickly with alerts and access to actionable information.3
Rely on our unique combination of automated support and HPE expertise.
Foundation Care next-business-day service
Next-business-day onsite response with coverage for local business hours, standard business days. Service is available nine hours per day, 8:00 a.m.–5:00 p.m. local time, Monday–Friday, excluding HPE holidays.
Key Benefits
Make one call to access global support specialists.
Resolve issues quickly with alerts and access to actionable information.4
Rely on our unique combination of automated support and HPE expertise.
Foundation Care 4-hour exchange service
Call 24 hours a day, seven days a week, including HPE holidays. Networking components will be exchanged within four hours after the case is opened; software support included. Select products only.
Key Benefits
Make one call to access global support specialists.
Resolve issues quickly with alerts and access to actionable information.5
Rely on our unique combination of automated support and HPE expertise.
Foundation Care next business day service
Exchange the defective component the next business day after the call is opened. Includes software support if needed. Select products only.
Key Benefits
Make one call to access global support specialists.
Resolve issues quickly with alerts and access to actionable information.6
Rely on our unique combination of automated support and HPE expertise.