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HPE Foundation Care Services
Infrastructure Support When You Need It


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You may be managing virtualized, mobile, and cloud technologies that increase complexity and make 24x7 support a necessity. Your IT staff must become specialists in too many areas, taking their focus away from strategic initiatives. HPE Foundation Care Services can help you minimize the time needed to troubleshoot, monitor, and remediate issues, while innovating for the future.

Simplify your support experience

Stay up and running with HPE Foundation Care — one place to resolve problems for hardware, firmware, and software; get replacement parts and materials; access updates; and take advantage of collaborative support for independent software vendors.


Reduce complexity

Simplify your infrastructure support with 24x7 system monitoring, fast diagnostics, automatic case creation, and parts dispatch1.

Address issues quickly

Choose the highest-level call-to-repair commitment — restoring hardware operation within six hours.

Boost control and management

Leverage online visibility into your assets and support status with the HPE Support Center website.

Prepare for growth

Make full use of IT resources, budgets, and talent to advance your business toward high-value growth.

Foundation Care Services

Choose the infrastructure support that’s right for you. Pick the level of IT infrastructure support coverage that meets your service-level agreement and budgetary requirements. HPE Foundation Care offers five levels of proactive support services designed to meet every need.


Foundation Care call-to-repair service

Call 24 hours a day, seven days a week, including HPE holidays. Our commitment is to have your hardware operational within six hours after we receive your call.

Key Benefits

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Make one call to access global support specialists.

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Resolve issues quickly with alerts and access to actionable information.2

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Rely on our unique combination of automated support and HPE expertise.

Foundation Care 24x7 service

Call 24 hours a day, seven days a week, including HPE holidays, with a four-hour onsite response time for hardware and a two-hour response time for software.

Key Benefits

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Make one call to access global support specialists.

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Resolve issues quickly with alerts and access to actionable information.3

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Rely on our unique combination of automated support and HPE expertise.

Foundation Care next-business-day service

Next-business-day onsite response with coverage for local business hours, standard business days. Service is available nine hours per day, 8:00 a.m.–5:00 p.m. local time, Monday–Friday, excluding HPE holidays.

Key Benefits

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Make one call to access global support specialists.

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Resolve issues quickly with alerts and access to actionable information.4

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Rely on our unique combination of automated support and HPE expertise.

Foundation Care 4-hour exchange service

Call 24 hours a day, seven days a week, including HPE holidays. Networking components will be exchanged within four hours after the case is opened; software support included. Select products only.

Key Benefits

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Make one call to access global support specialists.

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Resolve issues quickly with alerts and access to actionable information.5

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Rely on our unique combination of automated support and HPE expertise.

Success In Action - Hospital makes patients (and their experience) better

Wirral University Teaching Hospital can now deliver the levels of service its patients demand — and meet future demands — using a new core-to-edge solution

Read the case study

1,2,3,4,5,6 Devices need to be connected to HPE for these benefits and more.


Get in touch with a HPE Solution Specialsts to Learn More!